AbogadoOnCall ("we," "us," or "our") operates the AbogadoOnCall mobile applications, website, and related services (collectively, the "Platform"). This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our Platform as a client, lawyer, or law firm representative.
1. Information We Collect
Account information: name, email address, phone number, password (stored securely), profile photo, and account preferences.
Booking and consultation data: appointment details, practice area, consultation type, messages, documents you upload, and payment records.
Lawyer profile data: professional biography, practice areas, fees, availability, reviews, and verification documents submitted during registration.
Technical data: device type, IP address, app version, push notification tokens, and usage logs used to improve security and performance.
2. How We Use Your Information
- To create and manage your account
- To connect clients with lawyers and process consultations
- To process payments, wallet top-ups, and refunds where applicable
- To send booking confirmations, reminders, and service notifications
- To review lawyer registrations and maintain platform quality
- To comply with legal obligations and prevent fraud or misuse
3. Sharing of Information
We do not sell your personal data. We may share information:
- Between clients and lawyers when you book or communicate through the Platform
- With payment processors to complete transactions
- With cloud hosting and communication providers that help us operate the Platform
- When required by law, court order, or to protect rights, safety, and security
4. Confidentiality of Legal Consultations
Communications and documents shared for a consultation are treated as confidential platform content. Lawyers are independently responsible for maintaining professional confidentiality under applicable Philippine legal ethics rules.
5. Data Security
We use industry-standard safeguards including encrypted connections (HTTPS), access controls, and secure server infrastructure. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain personal information for as long as your account is active or as needed to provide services, resolve disputes, enforce agreements, and comply with legal requirements.
7. Your Rights
Depending on applicable law, you may request access to, correction of, or deletion of your personal data by contacting us. You may also disable push notifications in your device settings.
8. Children
The Platform is not intended for users under 18 years of age without parental or guardian consent.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Continued use of the Platform after changes are posted constitutes acceptance of the updated policy.
10. Contact Us
For privacy questions or requests: support@abogadooncall.com